Refund Policy
90-Day Money-Back Guarantee
We stand behind Vossi Oral Gel completely. If it doesn’t hold the way we say it does, you get your money back.
Eligibility
You have 60 days from the date your order is delivered to use Vossi Oral Gel as part of your normal routine. To qualify for a refund, the product must be used for the full 90-day period. Results vary with the degree of bone loss, denture condition, and personal fit, so a full trial is needed to evaluate performance. If, after 60 days of consistent use, Vossi Oral Gel does not perform as described, contact our team to request a refund. If approved, we will issue a full refund of the product cost. Shipping and processing costs are non-refundable and will be deducted from the refund amount.
Requesting a Refund
Email supportvossi@gmail.com with your order number and a brief description of your experience. We will confirm receipt within one business day.
Every refund request is reviewed individually. As part of this review, we verify order and delivery records, including carrier proof-of-delivery photos. Each review typically takes 24 to 48 hours, and we will notify you of the outcome by email.
Please contact us before opening a dispute with your bank or payment provider. Reaching our team directly is the fastest way to a resolution.
Return Process
Once your request is approved, we will email you a prepaid return label at no cost. Pack the product in its original, undamaged packaging, in the same condition it was received, and ship it to our returns facility using the label provided. Refunds are processed once your return is received.
Refund Timeline
After your return arrives and is inspected, your refund will be issued to your original payment method. Depending on your bank, funds typically appear within 5 to 10 business days.
Subscription Orders
Cancelling Your Subscription
You may cancel your subscription at any time before your next scheduled billing date. To cancel, use one of these two methods:
- Customer portal: Log in to your account on shopvossi.com and cancel your subscription directly through the customer portal.
- Email: Contact supportvossi@gmail.com with your name, order number, and a request to cancel.
Cancellations must be completed before your next billing date to avoid the upcoming charge. Cancellation stops future billing only. It does not reverse charges that have already been processed.
Charged Subscription Orders
Subscription orders that have already been charged are non-refundable. To avoid future charges, cancel before your next billing date using either method above.
Chargebacks and Disputes
If a chargeback or payment dispute is filed on a subscription order that was charged according to these terms, we will contest the dispute and submit order, billing, and delivery documentation to have the charge reinstated. If you have a billing concern, contact us first. We resolve most issues within one business day.
Exceptions
Refunds are not available for products purchased through unauthorized third-party sellers. Vossi Oral Gel is sold exclusively at shopvossi.com. We cannot verify the authenticity of products purchased elsewhere or honor the guarantee for them.