Legal Notice
1. About Us
Company: Vossi
Email: supportvossi@gmail.com
Website: shopvossi.com
2. Who Can Use This Site
You must be at least 18 years old and legally able to enter into a binding agreement to browse the Site or place an order. By using the Site, you confirm that you meet these requirements and that any information you provide is truthful, up to date, and complete.
3. Product Use and Health Disclaimer
Vossi products are designed for personal use in accordance with the directions on the packaging. All content on the Site — including product descriptions, images, videos, customer testimonials, and articles — is provided for general informational purposes only.
Nothing on the Site should be interpreted as medical or dental advice, diagnosis, or treatment. Vossi Oral Gel is not a replacement for professional dental care. Speak with a licensed dentist or prosthodontist about the fit, condition, or replacement of your dentures, and before using any product if you have oral sores, infections, known allergies, or other medical concerns.
Stop using the product immediately and seek professional guidance if you experience irritation, discomfort, an allergic reaction, or any other adverse effect. Always review the full ingredient list before use.
4. Results May Vary
Outcomes differ from person to person depending on factors such as the degree of bone loss, denture condition, denture age, how well the denture fits, and how closely the instructions are followed. Customer testimonials and reviews represent individual experiences and should not be taken as a guarantee that you will see identical results.
5. Orders, Pricing, and Stock
All orders are subject to our acceptance and current availability. We reserve the right to decline, limit, or cancel any order at our sole discretion, including orders that appear to come from resellers, distributors, or fraudulent sources.
We take reasonable steps to ensure that pricing and product details on the Site are accurate. If a product is listed at an incorrect price or with incorrect information due to a typographical or system error, we may cancel any affected order — even after confirmation — and refund any amount charged in full.
All prices are in U.S. dollars and are subject to change without prior notice. Sales tax is calculated at checkout where applicable.
6. Subscriptions and Auto-Renewal
When you sign up for a subscription, you authorize us to charge your selected payment method on a recurring basis at the interval and price displayed at checkout. Your subscription will renew automatically until you cancel.
To cancel: You may cancel at any time before your next billing date by (1) logging into your account on shopvossi.com and cancelling through the customer portal, or (2) emailing supportvossi@gmail.com with your name, order number, and a cancellation request.
Cancellation prevents future charges only. Orders that have already been billed under your subscription are non-refundable. If the price of your subscription changes, we will notify you before the new rate takes effect.
7. Payment and Billing Disputes
You confirm that you are authorized to use the payment method submitted at checkout. By completing an order, you authorize us to charge the full amount, including any applicable taxes.
If you have a billing question or concern, please reach out to supportvossi@gmail.com before contacting your bank or card issuer. If a chargeback or payment dispute is filed on an order that was properly charged and delivered under these Terms, we will dispute it and provide supporting records, which may include order details, billing authorization, account activity, IP and device information, correspondence, and carrier delivery confirmation. We reserve the right to suspend accounts and decline future orders tied to unjustified chargebacks.
8. Shipping and Delivery
Orders are shipped according to our Shipping Policy. Once a product is handed off to the carrier, risk of loss and ownership transfer to you. Carrier delivery confirmation, including proof-of-delivery photos, serves as evidence that the order was delivered.
9. Refunds and Returns
All refund and return requests are handled under our separate Refund & Returns Policy, which includes our 60-Day Money-Back Guarantee and its eligibility conditions. Each request is evaluated on a case-by-case basis.
10. Where to Buy
Vossi products are available exclusively at shopvossi.com. No third-party seller is authorized to distribute our products. We cannot verify the authenticity of items purchased elsewhere, and our Money-Back Guarantee does not extend to those purchases.
11. Intellectual Property
All material on the Site — including the Vossi name, logos, trademarks, product names, written content, graphics, photos, videos, packaging designs, and software — is the property of or licensed to Vossi and is protected under U.S. and international intellectual property law.
You are welcome to view and print content from the Site for personal, non-commercial purposes. Copying, reproducing, modifying, distributing, republishing, displaying, selling, scraping, or creating derivative works from any Site content without our prior written consent is prohibited.
12. Customer Reviews and Submitted Content
When you submit a review, photo, video, comment, or other material (“User Content”), you grant Vossi a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, publish, display, and distribute that content — along with your first name and last initial — in any format and for any purpose, including advertising and promotion.
You confirm that any User Content you submit is honest, based on your real experience, created or owned by you, and does not violate the rights of any third party. We may remove User Content at any time and for any reason.
13. Prohibited Conduct
You agree not to:
- Use the Site for any illegal or deceptive purpose
- Submit orders with false details or unauthorized payment methods
- Buy products for resale without written permission from Vossi
- Deploy bots, scrapers, or automated systems to access or harvest data from the Site
- Attempt to compromise the security, servers, or networks supporting the Site
- Introduce viruses, malware, or other harmful software
- Impersonate another person or misrepresent your relationship with any individual or organization
14. Disclaimers and Liability Limits
DISCLAIMER OF WARRANTIES. EXCEPT AS SPECIFICALLY PROVIDED IN OUR REFUND & RETURNS POLICY, THE SITE AND ALL PRODUCTS ARE OFFERED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT ALLOWED BY LAW, VOSSI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO GUARANTEE THAT THE SITE WILL OPERATE WITHOUT INTERRUPTION, ERRORS, OR HARMFUL COMPONENTS.
LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT ALLOWED BY LAW, VOSSI AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS — ARISING FROM YOUR USE OF THE SITE OR OUR PRODUCTS. OUR AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE PRICE YOU PAID FOR THE SPECIFIC PRODUCT AT ISSUE.
Certain jurisdictions do not permit the exclusion of specific warranties or the limitation of certain damages. In those jurisdictions, our liability is limited to the fullest extent the law allows.
15. Dispute Resolution, Arbitration, and Class Action Waiver
Informal resolution first. Before initiating any formal claim, you agree to email supportvossi@gmail.com and make a good-faith effort to resolve the matter informally for at least 30 days.
Binding arbitration. Any unresolved dispute, claim, or controversy related to these Terms, the Site, or any product will be settled through binding individual arbitration conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. This provision is governed by the Federal Arbitration Act. Proceedings will take place in the county where you live or via remote hearing, and any award may be entered as a judgment in any court with jurisdiction.
Class action waiver. YOU AND VOSSI EACH AGREE TO PURSUE CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY PARTICIPATE AS A PLAINTIFF OR MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO A JURY TRIAL.
Exceptions. Either party may file an individual claim in small claims court if eligible. Either party may seek injunctive relief in court to protect intellectual property.
Opt-out. You may opt out of this arbitration provision by emailing supportvossi@gmail.com within 30 days of your first purchase or account creation. Include your name, mailing address, and a clear statement that you are opting out.
If the class action waiver above is deemed unenforceable, this entire Section 15 is void — except that the jury trial waiver remains in effect to the extent the law permits.
16. Indemnification
You agree to indemnify, defend, and hold harmless Vossi and its owners, officers, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses — including reasonable legal fees — that arise from your breach of these Terms, misuse of the Site or products, User Content you submit, or violation of any applicable law or third-party right.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of New York and applicable federal law, without regard to conflict-of-law rules. Subject to Section 15, any court proceedings will be filed exclusively in the state or federal courts in Albany County, New York, and you agree to the personal jurisdiction of those courts.
18. Copyright Claims (DMCA)
If you believe material on the Site infringes your copyright, send a written notice to supportvossi@gmail.com containing: (1) your physical or electronic signature; (2) a description of the copyrighted work; (3) identification of the allegedly infringing material and where it appears on the Site; (4) your contact details; (5) a statement of good-faith belief that the use is not authorized; and (6) a declaration under penalty of perjury that the information is accurate and that you are the rights holder or authorized to act on their behalf.
19. Electronic Communications
By using the Site or placing an order, you agree to receive electronic communications from us, including order confirmations, shipping updates, and policy notices. These electronic records satisfy any legal requirement for written communication. We send marketing emails and text messages only with your consent, and you may opt out at any time by following the unsubscribe instructions provided. Standard message and data rates may apply.
20. Privacy
Your use of the Site is also subject to our Privacy Policy, which describes how we collect, use, and safeguard your personal information.
21. Accessibility
We strive to make the Site usable for everyone. If you encounter difficulty accessing any part of the Site, please contact supportvossi@gmail.com and we will work to assist you.
22. External Links
The Site may include links to websites or services operated by third parties, such as payment processors and shipping carriers. We have no control over and accept no responsibility for their content, practices, or policies.
23. Force Majeure
We are not responsible for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, carrier disruptions, labor actions, supply chain issues, government orders, public health emergencies, cyberattacks, or internet outages.
24. Notice to California Residents
Under California Civil Code Section 1789.3, residents of California may direct complaints to the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (916) 445-1254 or (800) 952-5210.
25. Account Termination
We may suspend or terminate your access to the Site or your account at any time, without advance notice, if you violate these Terms or engage in conduct that we believe is harmful to Vossi, our customers, or any third party.
26. Updates to These Terms
We may revise these Terms at any time. Any changes become effective once posted on this page with an updated “Last Updated” date. By continuing to use the Site or purchase products after revisions are posted, you accept the updated Terms. Revisions do not apply retroactively to disputes that arose before the update.
27. General
Entire agreement. These Terms, along with the policies referenced within them, represent the complete agreement between you and Vossi regarding the Site and our products.
Severability. If any provision of these Terms is held to be invalid or unenforceable, all remaining provisions continue in full force.
No waiver. A decision not to enforce any provision at a given time does not waive our right to enforce it later.
Assignment. You may not transfer or assign these Terms without our written approval. Vossi may assign its rights and obligations freely.
Headings. Section headings are included for readability and carry no legal weight.
28. Contact
Vossi